LaserBond holds Certification to ISO 9001: 2015 Quality Management Systems
Our commitment to quality allows us to meet customer and regulatory requirements while facilitating continual process improvement. It boosts productivity, reduces defects and provides more efficient services. Everyone in the value chain benefits from our focus on quality through:
- Continuous Improvement – optimising customer value
- Exceeding Customer Expectations – providing solutions that surpass requirements
- Meeting Delivery Dates – following through on our commitments
- Total Quality – implementing a quality system that encompasses all aspects of our business.
We have achieved IMS certification incorporating Quality (ISO 9001), Environmental (ISO 14001) and Work Health & Safety (ISO 45001) Management Systems with “Citation Group”, a JAS-ANZ endorsed organisation.
Quality Assurance within the Supply Chain
LaserBond recognises the products and services it offers forms a critical part of our customers’ supply chain. Like them we have management systems in place to support our lean, customer focused operations, so that input materials and processes deliver reliable, high-quality components.
The collaborative relationships we build with our suppliers and our customers based on mutually beneficial continuous improvement programs. These programs cover the following:
- Quality Management Systems
- Production (EPR – MRP) Management Systems
- Projektmanagement
- Resource Capability
- Financial Viability
- WH&S – Environment – Sustainability
Quality Management Process
Several KPI’s are used to measure, manage and monitor LaserBond’s quality; ‘Non-conformance to Specification’ is our primary internal QA measure with its associated ‘Corrective & Preventative Actions’.
We guarantee the quality of our work, so any customer complaint received offers us an opportunity to review and improve internal quality management processes.
We distil our QA performance into two key measures:
- Conforming Parts / Million delivered (CPPM) – Current target is 99.8%
- On-time Deliveries (OTD) – Current target is 98%
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